Return/Complaint Form

With this form we ask you to register your return and/or complaint in our service center.
After sending in the completed form, you will immediately receive your return/complaint number,
which you are kindly requested to quote as a reference in your return. For smooth processing, we will also send you a return label, which you should attach to the product packaging so that it is clearly visible. We thank you for your support.

Do you have any questions about filling out the form? – Then please feel free to contact us directly:

Email: repair@schaltbau.de
Phone: +49 87 42 29-205

Is it a return or a complaint?*

Please select one or both of the following options:

Return

Complaint

What is being returned/complained about?

Product name*

Item number*

Year of manufacture/serial number/date code*

Number of pieces*

Your order number / Schaltbau delivery note number

Why are returns/complaints made?*

Please select:

Comment (Please fill in if you selected "Other".)

Description of the error, checklist in the event of a complaint

1
Which error has occurred? Your detailed description helps us a lot.

2
On which component did the error occur?

3
Where did the error occur? In which application do you use the device?

4
In what situation did the error occur? How often did the error occur?

5
How long was the product in use?

6
Important environmental parameters, e.g. temperature, humidity, pollution, etc.?

7
Are there any further indications, e.g. photos, measurement reports, etc.?

You can upload up to six files directly with this form. If you have more than three files, please combine them in ZIP archives.

Upload files

Upload file 1:

Upload file 2:

Upload file 3:

Upload file 4:

Upload file 5:

Upload file 6:

Shipping Information

You are welcome to send us information about your planned return shipment, for example the carrier, packaging and weight:

Contact details

Debtor number

Name*

Phone*

Email*

Company*

Department

ZIP / City

Country

By submitting the form, you agree that your personal data will be saved for processing purposes. We gladly inform you about our current privacy policy.

Schaltbau GmbH
Hollerithstrasse 5
81829 Munich Germany
www.schaltbau.com

After Sales & Service
Phone: +49 89 93005-555
Email: service@schaltbau.de
www.schaltbau.info/service-de

Download Return/Complaint Form as a PDF file